Service to our clients is paramount. Our Client Service Charter sets out the service standards that you can expect from us and how we will deliver these services to you. It outlines our service commitments to you, as well as what the Authority expects from you to enable us deliver a quality service.

Our purpose

Our purpose is to maintain proper standards of conduct and professionalism in the securities industry through registration, licensing and regulation of securities exchanges, investment advisers, securities brokers or dealers and their agents. We also approve all public offers in line with the CMA Act and ensure that investors are protected in the course of trading in securities within our capital market.  

CMA recognizes that enhancing public education and awareness about securities is an important part of its mandate, and is one of the most effective regulatory tools. We will therefore continue to develop public education programs whose ultimate goal is to have all Ugandans benefit from participation in the capital market. Through developing good laws, we facilitate the removal of impediments to, and create incentives for long-term investment in productive enterprises.

How to Contact Us:
Physical and Postal address   8th Floor Jubilee Insurance Centre
14, Parliament Avenue P. O Box, 24565, Kampala
 Telephone  +256- 414- 342 788/91 +256- 312- 264 950/1

Service Charter

 Service Requirements Timelines* (Working Days)
  Response to written correspondence    Email, letter or any other written correspondence   Complaints relating to your investments in capital markets, your dealings with licensed persons or with the Authority  2 DAYS   7 DAYS
Response to oral inquiriesAny request for informationImmediate response
  Refund for Fees and Levies    Submission of written request for refund for fees & levies  5 DAYS
  Processing of New License Applications  Representative License   Company License;   Broker/Dealer   Investment Advisor / Fund Manager/ Collective Investment Schemes
  21 DAYS
45 DAYS   45 DAYS   45 DAYS  
  Processing of License Renewal Applications  Complete Application  45 DAYS
  Communication on Replacement of Licenses  Written application for replacement of license detailing timing of loss of original license  14 DAYS
  Issues and Approvals application        Debt Public Offerings     Equity Public Offerings   Rights Issues   Bonus Issues   Introductions/Cross Listings  28 DAYS   35 DAYS   21 DAYS   14 DAYS   21 DAYS
Speaking engagementsRequest a speaker from the CMA to discuss any capital markets related matters5 DAYS
Response to notifications on announcements, adverts and marketing materialsDependent on specific inquiry (may be submitted via post or email)2 DAYS

*Timelines:Days start running after a complete application has been received and may vary depending on the nature of inquiry.